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Technical Support Engineer Jobs in Bangalore

Technical Support Engineer Jobs in Bangalore for Freshers, Experienced & Senior professionals — support roles, technical skills, tools, IT hubs, and career advancement.

Cybotrix Technologies supports professionals and organizations hiring for Technical Support Engineer Jobs in Bangalore, India’s leading IT services and technology support hub. Bangalore offers continuous opportunities for Technical Support Engineers, IT Support Specialists, Customer Support Engineers, and L1/L2 Support professionals across software companies, SaaS platforms, telecom, networking, cloud services, and enterprise IT environments. From entry-level technical support engineers to senior support and escalation specialists, companies seek professionals capable of resolving technical issues and ensuring seamless customer experiences across Electronic City, Whitefield, Outer Ring Road, Manyata Tech Park, Bellandur, and Indiranagar.

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Job Description for Technical Support Engineer

A Technical Support Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues related to software, hardware, networks, or IT infrastructure. In Bangalore’s technology-driven ecosystem, technical support teams play a key role in maintaining service quality and customer satisfaction.

Organizations in Bangalore actively recruit Technical Support Engineers with 0 to 10+ years of experience to provide first-line and second-line technical assistance. Support engineers work closely with customers, internal IT teams, developers, and system administrators to resolve incidents, escalate complex issues, and prevent recurring problems.

Responsibilities include troubleshooting technical issues, handling support tickets, system monitoring, root cause analysis, documentation, and customer communication. Professionals with strong fundamentals in operating systems, networking, application support, and customer handling enjoy steady career growth in Bangalore.

The Required Skills

Employers hiring for Technical Support Engineer Jobs in Bangalore look for professionals with strong technical fundamentals, problem-solving abilities, and effective communication skills to support customers and internal users.

  • Strong knowledge of Technical Support & Troubleshooting
  • Understanding of Windows / Linux operating systems
  • Basic to intermediate Networking concepts (TCP/IP, DNS, LAN/WAN)
  • Experience with Ticketing tools (ServiceNow, Freshdesk, JIRA)
  • Knowledge of Hardware, Software, and Application Support
  • Exposure to Cloud platforms or SaaS products is a plus
  • Ability to perform root cause analysis
  • Incident, problem, and change management basics
  • Understanding of SLAs and customer support processes
  • Strong analytical and customer-handling skills

Required Education

While practical technical skills are highly valued, most employers prefer candidates with a formal technical education that supports system understanding and troubleshooting abilities.

  • Bachelor’s degree in Computer Science, IT, Engineering, or related fields
  • Preferred qualifications include B.Tech, BE, BCA, MCA, Diploma
  • Freshers with IT support or helpdesk exposure may apply
  • Certifications in Networking, IT Support, or Cloud are an added advantage

Communication Skills

Technical Support Engineers must communicate clearly with users, clients, and internal teams to resolve issues efficiently and maintain high service standards.

  • Strong verbal and written communication skills
  • Ability to explain technical concepts to non-technical users
  • Experience in customer interaction and issue updates
  • Collaboration with internal IT and engineering teams

Mode of Interview

The interview process for Technical Support Engineer Jobs In Bangalore includes online interviews conducted via Zoom, Google Meet, or Microsoft Teams, followed by face-to-face interviews at Bangalore offices for shortlisted candidates. It typically involves an initial screening, a technical discussion or case study, and a final HR evaluation.

Online Interview

Technical and HR rounds conducted via Zoom, Google Meet, or Microsoft Teams.

Face-to-Face Interview

In-person interview at Bangalore office locations for shortlisted candidates.

Interview Process

Screening round, technical discussion or case study, followed by HR evaluation.

Industries for Technical Support Engineer Jobs In Bangalore

Cybotrix Technologies offers strong hiring opportunities for Technical Support Engineer Jobs In Bangalore across diverse industries including Banking & FinTech, Healthcare & Pharma, Retail & E-commerce, Telecom & Media, and Manufacturing. Additional demand comes from Government and Education, Logistics & Supply Chain, and fast-growing AI & SaaS startups, driving roles in analytics, AI, and data-driven decision making across sectors.

Banking & FinTech

BFSI, payments, risk analytics, fraud detection

Healthcare & Pharma

Clinical analytics, bioinformatics, health AI

Retail & E-commerce

Customer insights, demand forecasting

Telecom & Media

Network analytics, subscriber intelligence

Manufacturing

Industrial analytics, quality optimization

Government & Education

Research analytics, policy data systems

Logistics & Supply Chain

Route optimization, operations analytics

AI & SaaS Startups

ML platforms, product intelligence

Apply Now

Upload your profile if you are looking for Technical Support Engineer Jobs in Bangalore. Whether you are a fresher starting your IT support career or an experienced technical professional, we work with 200+ IT, SaaS, and enterprise companies hiring for Technical Support Engineer, IT Support Specialist, and L1/L2 Support roles in Bangalore on full-time and long-term contract positions.

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